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Utgard TV support

Telegram is the fastest way: the bot takes your message and hands it to a real person, and the conversation history is kept. Opened from your account, the bot is already linked to your login, so we do not need to ask for it.

Telegram bot @utgard_tv_botThe main support channel. Opens with your login when started from your account. Device guidesSmart TV, boxes, phone, computer, receivers. Most questions are solved here in five minutes. Service statusChannel and platform checks every 5 minutes. If something is broken on our side, it shows there.

Email: support@utgard.tv. Put your login in the subject.

What to include to get help faster

  • Your account login (if you are not writing from the account).
  • Device and app: for example “Samsung 2019, SS IPTV” or “Xiaomi Mi Box, OTT Navigator”.
  • What exactly happens: empty list, a channel does not open, the picture breaks up, an error on screen. One or two specific channels let us check right away.
  • When it started and what you have tried: another player, cable instead of Wi-Fi, playlist refresh.

Frequently asked questions

I paid but the channels did not appear. Access switches on within a few minutes after payment. Refresh the playlist in the app. If the list has one channel, “Subscription not active”, check in your account that the package is active.

How to start the trial. In your account press “Activate” in the trial block: 24 hours of viewing, no card needed. The trial is given once per account.

How to change or add a package. In your account under “Packages”. All packages go into one playlist, no need to reconfigure the app.

How many devices can I connect. The number of simultaneous streams is chosen when buying a package, up to five. The playlist can be added to any number of devices.

I want a refund. If the service does not work through our fault during the first 30 days and support could not fix it, the service guarantee applies. Write to the bot, we will check the channel on our side and process the refund.

Rights holders can use the procedure on the DMCA and copyright page. Service terms: terms of service and privacy policy.